Q&A

Do you ship worldwide?

Yes I do! Shipping is available to 70 countries. Check out the shipping policies for more information!

How much is shipping?

Shipping cost varies from country to country. It will be automatically calculated at checkout, as it depends on your order's:

  • Weight
  • Size
  • Destination country

Shipping includes VAT for most destinations!

 

What size should I order?

I recommend following the measurements of the products' sizing charts, as sizing standards vary around the world. The sizing charts feature the products' measurements. If you need futher assistance for sizing, please contact me.

How long does it take to ship my order?

Please refer to each product's description for processing time and shipping time.

Processing time (time needed to prepare your order):

  • 2-5 months for pre-order items
  • 1-2 weeks for ready-to-ship items

Shipping time (time in transit once your package has been shipped):

  • 90% receive within 2 weeks
  • 10% up to a month

Pre-orders are made to order, hence why it takes so long to ship them. But don't worry, I've added time buffers to make sure that there aren't additionnal delays. These orders help me fund production and keep my small business running!

 

What is the status of my order?

Please check the pre-orders updates page to see the status of my different pre-order projects. This page is kept up to date, so you know exactly at what step of the fulfillment process your order is.

What are your washing instructions?

  • Hand wash or machine wash cold
  • Hang to dry / Air dry
  • Do not bleach
  • Do not iron

Those are the best practices to use with my clothing items. However, they should still be machine resistant.

What is your cancellation policy?

I do not accept cancellations on any pre-ordered items.Cancellations may be accepted on ready-to-ship items if they are requested before the order has been sent. No modification is possible once the order has shipped.

What is your return policy?

Returns can be made at the buyer's expense up to 14 days after delivery. Returned items must be brand new, unworn, with tags, still in the original packaging. Customer will receive a refund for their returned items after they have been received and their condition has been checked. Customer will not receive a refund for the shipping costs.
Please contact me if you want to return an item.

How can I contact you?

Please use the chat bubble that is visible in the corner of the website. I will reply to you within 5 business days.