Shipping policy

Worldwide shipping available.

The customer is responsible for providing the correct address including unit number.

If the address is incorrect, postal services may dispose of the package and Mélodie will not offer any compensation for incorrect or incomplete address. Refer to refund policy for more information.

Duties, tariffs and taxes should be included in the shipping price, however all customers are responsible for paying any customs/duties or tariffs when requested. Failure to provide payment when requested by postal/country authorities may result in delays or disposal of the package with no possibility of compensation.

Because of those reasons, it is crucial for the customer to track their package. Mélodie won't take responsibility for a customer who did not track their package or did not pay their due duties/customs or tariffs.

If there is a problem with the order, the customer must contact Mélodie within 48 hours of receipt. If you do not contact me within that delay, there will be no possibility of compensation.

Some items have different processing times. You can identify them by the following:

  • Ready to ship: Those items are in stock. 1-2 weeks to process.
  • Pre-order: Those items are made to order with special materials/techniques. The processing time is more or less 2-5 months.

Additionally, please note that processing time and shipping time are not the same.

  • Processing time: The time needed for me to prepare and ship your order.
  • Shipping time: The time needed by the shipping carrier to deliver your order.

Shipping times may vary due to volume of orders processed by postal services.

  • 90% receive within 2 weeks
  • 10% up to a month

Tracked shipping methods:

  • All orders are sent with tracking unless unavailable in your country

***SHIPPING DELAYS MAY OCCUR, MÉLODIE IS NOT RESPONSIBLE FOR THEM***

  • Once your order is shipped, Mélodie is not responsible.
  • If there is any issue, do contact me and let me know about it. I will do my best to help you. However, it is strongly recommended that you contact your local mail carrier for more information.
  • Mélodie will offer a refund or compensation for items lost in the mail if they are sent with tracking.

    My tracking number says that my order is "being returned to sender". What do I do?

    Please monitor your package during the return and contact me once you see it's been delivered.

    If it was sent back to me due to incorrect address, or if it is because it was left unclaimed, the customer has the two following options:

    • The customer pays the shipping fee to get their order sent back to the new, correct, address + return fee.
    • Mélodie refunds the order minus the shipping fee and the return fee.

    If Mélodie was responsable for the mistake, Mélodie will cover the fees to send the order back to you.
    The customer is responsible for contacting Mélodie when they see their tracking number indicates the return. Otherwise, Mélodie will simply refund the order (minus shipping fee) without notice after 2 weeks.

    My order says it has been delivered, but I haven't received anything. What do I do?

    We are so sorry to hear that! Please follow the following steps:

    • First, check with your neighbours. Sometimes, your mail may be delivered in the wrong mailbox.
    • Second, get in touch with your local post office. They may still have your package there or they may be able to provide you with more information. Sometimes, the tracking number will update before delivery.
    • Third, contact Mélodie using the chat box with all your order information. Mélodie will investigate further after you have completed all those steps. Please note that Mélodie is not responsible for the package once it has shipped. However, we will do our best to assist you trough this procedure so you can receive a compensation.